RV2 or RS4 can't be reached on network

Tech Note: TN0990
Product: RS4, RV2, Synapse
Version: 1.x
Date Added: 2019-01-10 (updated 2021-09-14)

Issue

If you can see the RS4/RV2 in zBusMon but are having problems mapping it as a network drive, reaching it from Windows Explorer, or problems retrieving an image from the RV2 camera in RVMap, it is likely a compatibility issue with the server protocol the RS4/RV2 uses.

Solution

For secure file transfer, enable the SFTP server on your RS4 / RV2 and use WinSCP to access the data. See Accessing RS4 Storage for WinSCP setup instructions.

Alternatively, you can use a less secure option by enabling SMB1 support on your machine. This is set in Turn Windows features on or off dialog (part of Add or Remove programs). Note that this is still a requirement for retrieving snapshots from the RV2 camera in RVMap.

More information on the topic can be found at this link.